Collections Lead

AnewHealth

3d•Remote

About The Position

The Lead Collections Specialist will serve as the subject matter expert of the collections team. They will work alongside the Collections Manager to drive and support department efficiencies. In this role, the expectation is to act as a leader, including living by example and supporting company and department goals as well as demonstrating their ability to drive results and achieve a consistent standard of work from the collections team.

Requirements

Current or past experience in a high volume collections setting.
High School Diploma or equivalent GED.
CRM, Salesforce highly preferred.
Phone systems, Five9 highly preferred.
Leadership and team development skills.
Conflict resolution and customer service skills.
Communication skills.
Analytical and reporting skills.
Collections and negotiation expertise.
Technical and process accuracy.
Problem-solving and billing knowledge.

Nice To Haves

Experience with ExactCare/AnewHealth collections processes, workflows, and procedures.

Responsibilities

Serve as the subject matter expert of collections-related activities.
Act as the go-to individual for any questions or issues pertaining to the collections team.
Provide primary training for new and existing employees.
Handle escalated calls from patients.
Serve as a point of contact for patient assistance.
Provide leadership to Collections Specialists.
Create, interpret, and monitor Salesforce reports.
Demonstrate superior written and verbal skills to collaborate with internal partners and resolve patient issues.
Call patients for payments and balances.
Establish payment plans for past due accounts.
Process Checks/SCH/CC Payments.
Enter patient payments.
Set up auto payments.
Follow up as needed using calls & letters.
Review and complete cases.
Resolve billing questions/errors.
Embody AnewHealth’s Core Values in all communications and interactions.
Perform other duties as assigned.