Lead Collections Specialists
About The Position
The Lead Collections Specialist assists with the supervision of Collection Specialists, ensuring compliant, professional, timely and accurate performance of all collection activities. The position provides staff with training to ensure proper execution of collection policies and procedures. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
Requirements
- High School Diploma/GED
- 2 years Patient Accounting
- 1 year Hospital with Leadership Experience
Responsibilities
- Assist management with the approval of collection department adjustments.
- Meet with payer representatives and vendors to address outstanding issues.
- Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards.
- Provide training and orientation to new employees.
- Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting.
- Review problematic accounts to determine how to resolve for zero balance resolution.
- Run and record daily and monthly individual collector productivity reports for the manager.
- Document account activity in a timely manner.
- Ensure compliance with all state and federal billing regulations.
- Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission.
- Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
