Collections Lead

TNT Crane & Rigging•Houston, TX

9d•Onsite

About The Position

TNT Crane & Rigging is seeking an experienced Collections Lead to drive high-volume, corporate-level collections activity across multiple divisions and branches. This role acts as a senior point of contact for complex account resolution, negotiates payment arrangements directly with customers, and serves as a functional lead to branch-level collectors — providing guidance, escalation support, and process consistency across the team. The ideal candidate combines strong system knowledge (Great Plains, FCC, and High Radius), sharp negotiation skills, and the ability to manage a large, high-volume portfolio with minimal supervision.

Requirements

5+ years of high-volume commercial collections experience, preferably in a multi-division or multi-branch organization
Working knowledge of Great Plains (GP), FCC, and High Radius strongly preferred
Proven ability to negotiate payment terms and resolve disputes directly with customers
Experience performing account reconciliations and researching payment discrepancies
Experience filing Notice to Owners NTO’s, Liens
Experience submitting customers to 3rd Party Collections
Advanced Microsoft Excel skills, including V-Lookups, Pivot Tables, and formulas
Ability to work independently in a fast-paced, high-volume environment after training
Self-starter with strong problem-solving skills and the ability to creatively resolve account issues

Nice To Haves

Prior experience mentoring, guiding, or leading other collectors or AR staff is a plus
Excellent organizational, written, and verbal communication skills

Responsibilities

Manage a high-volume portfolio of accounts, making a consistent daily volume of outbound collection calls to secure timely payment
Negotiate payment plans, settlements, and repayment schedules based on each customer's financial situation and account history
Serve as a lead resource to branch-level collectors, providing guidance on escalations, account strategy, and best practices
Research and resolve complex account discrepancies, short pays, and disputed invoices in coordination with branch and corporate teams
Perform account reconciliations to ensure invoice, payment, and credit activity is accurately reflected
Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sale, service, or credit contracts
Document all collection activity, customer commitments, and account notes in Great Plains and High Radius in accordance with documentation standards
Monitor aging reports to identify high-risk and past-due accounts, prioritizing outreach and escalation accordingly
Coordinate with branch managers, sales, and project teams to resolve collection roadblocks and disputed charges
Filing Notice to Owners (NTO’s) and Liens
Placing accounts with our 3rd Party Collection Agency
Escalate unresolved or high-risk accounts to the AR Manager in accordance with the established escalation process
Assist in training branch collectors on collection procedures, system usage, and documentation standards
Recommend improvements to collection workflows, escalation procedures, and reporting
Prepare and contribute to weekly and monthly collections reporting, including productivity and portfolio performance metrics
Maintain compliance with all contract terms, credit policies, and legal requirements related to collections
Other duties as assigned