Collections Coordinator

Fasken•Vancouver, BC

24d•$50,000 - $60,000•Hybrid

About The Position

We are currently looking for a detail-oriented and proactive Collections Coordinator to join our Vancouver office's Finance team. In this role, you will be responsible for the timely and professional collection of overdue accounts, managing client communications, and supporting various Accounts Receivable (AR) initiatives. This position plays a key role in maintaining financial accuracy and client satisfaction through effective reporting, follow-up, and collaboration with internal teams.

Requirements

Working knowledge of acceptable credit control/collections methods, procedures and practices (business to business) within a professional services environment
General knowledge of basic accounting principles
Proficiency with computer software programs, including MS Office (Word, Excel and Outlook)
Working knowledge of a computerized accounting system (3E is an asset)
Research and problem-solving skills with the ability to exercise judgement to resolve related issues
Extreme accuracy and attention to detail
Experience with customer service skills when dealing with internal and external clients; ability to remain professional, confident and have strong oral and written communication skills
Highly organized in prioritizing work, multitasking, and consistently meeting deadlines within a fast-paced work environment
Having an understanding of urgency and being able to work independently
Must be able to work independently as well as with the ability to work in a collaborative team-based environment
Ability to maintain confidentiality
Prior work experience in a Law Firm or related environment preferred

Responsibilities

Manage a portfolio of assigned lawyers' Accounts Receivable (AR), bad debt, and write-offs while improving cash flow and meeting Key Performance Indicators (KPIs)
Maintain and provide detailed documentation of collection activities to the Finance Committee on a monthly basis
Research and analyze accounts e.g., payment patterns/behaviours, and previous collection efforts prior to engaging in collection
Assist the Collection Manager with projects and initiatives as assigned to deliver best-in-class processes and practices for the Collection function.
Assist as needed with AR payment reconciliation and correspondence to clients relating to AR payments as directed
Providing AR reporting to Clients, staff and lawyers, upon request
Monitoring Accounts Receivable (AR) email inbox for internal and external client requests and responding in a timely manner, or escalate as necessary