Collections Clerk
Med Metrix•Garden City, NY
•Onsite
About The Position
The Collections Clerk is responsible for assisting in the generating and mailing of letters, itemized bills and other patient correspondence. This role involves analyzing patient accounts, verifying billing accuracy, and coordinating with attorneys' offices regarding payment arrangements and dispute resolution. The clerk must maintain accurate records and comply with FDCPA and HIPAA guidelines.
Requirements
- High school diploma or equivalent required
- 1 year experience working as a clerk or similar role
- Ability to learn in-house applications
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
Responsibilities
- Scan correspondence and documents into internal software
- Complete pending tasks report daily
- Track, update, print, and mail correspondence
- Analyze patient accounts flagged for disputes
- Verify billing accuracy, insurance payments and patient responsibility
- Identify discrepancies and determine the root cause of disputes
- Identify accounts with legal representation and initiate contact with attorneys’ offices to verify representation and obtain necessary documentation
- Maintain accurate records of attorney communications and legal documents related to patient accounts
- Coordinate with attorneys regarding payment arrangements, account status, and dispute resolution
- Draft and manage responses to patient/attorney liens/disputes
- Comply with FDCPA guidelines
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
