Collections Clerk

Med-Metrix•Garden City, NY

3d•$18 - $19•Onsite

About The Position

The Collections Clerk is responsible for assisting in the generating and mailing of letters, itemized bills and other patient correspondence. This role involves scanning correspondence, completing daily reports, tracking and mailing correspondence, analyzing patient accounts for disputes, verifying billing accuracy, and identifying discrepancies. The clerk will also identify accounts with legal representation, communicate with attorneys' offices, maintain records of communications, and coordinate with attorneys regarding payment arrangements and dispute resolution. Additionally, the role requires drafting responses to liens/disputes, complying with FDCPA guidelines, and adhering to HIPAA standards for patient information.

Requirements

High school diploma or equivalent required
1 year experience working as a clerk or similar role
Ability to learn in-house applications
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction

Responsibilities

Scan correspondence and documents into internal software
Complete pending tasks report daily
Track, update, print, and mail correspondence
Analyze patient accounts flagged for disputes
Verify billing accuracy, insurance payments and patient responsibility
Identify discrepancies and determine the root cause of disputes
Identify accounts with legal representation and initiate contact with attorneys’ offices to verify representation and obtain necessary documentation
Maintain accurate records of attorney communications and legal documents related to patient accounts
Coordinate with attorneys regarding payment arrangements, account status, and dispute resolution
Draft and manage responses to patient/attorney liens/disputes
Comply with FDCPA guidelines
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Other duties as assigned