Collections Assistant

Redstone Federal Credit Union•Huntsville, AL

6d•Onsite

About The Position

Performs a variety of specialized administrative, office and operational support duties in the Collections Department. Processes multiple types of payments and attorney packs; processes workflows in appropriate collection software; ensures the Collections general ledger accounts balance on a daily basis.

Requirements

High School Diploma or GED - Required
2 Years - Administrative or financial services experience - Required
Effectively apply internal and external member service practices and processes to meet quality service standards and achieve member satisfaction.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
Intermediate knowledge of Microsoft Office products (Word, Excel, etc.)
Resolve problems utilizing advanced knowledge and experience.
Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Operate computers and use business software and other standard office equipment.
Understand and follow written and oral instructions.
Set priorities and manage one’s own time effectively.

Responsibilities

Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
Processes a variety of payments to include attorney payments, loan recovery payments, share recovery payments, trustee payments.
Manages workflows in appropriate collection software to include, account maintenance, approved charge-off accounts, closing lines of credit, pulling credit bureau reports and refunding fees on closed accounts.
Processes third-party emails, approves member letters and notices for vendor processing, sends account closure letters when needed, processes account closure emails / letters and deliver them to members; prepares affidavits and other correspondences.
Create requisitions and submit invoices for payment for all Collections third-party vendors.
Ensures the Collections general ledger accounts balance on a daily basis and works with the Accounting Department to ensure accuracy.
Prepare and deliver attorney files / packs for bankruptcy notices, recovery accounts Estate claim efforts.
Answers incoming calls and emails and directs members to appropriate Collection Representatives.
Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.
Maintains records of work performed; assists in ordering and maintaining an inventory of supplies for the department.
Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.