Collections Assistant

Texas Instruments•Dallas, TX

About The Position

TI's Accounts Receivable team is the backbone of our capital management strategy. We're not just processing payments – we're building strong partnerships with our customers and protecting the company's financial health. Working at the intersection of sales, operations, and finance, we make it easier for customers to do business with us while ensuring TI gets paid on time. If you love problem-solving and working cross-functionally to keep things running smoothly, this could be your team. As a Collections Assistant, you'll be the go-to person managing our customer receivables. Here's what a typical day looks like: You'll own a portfolio of worldwide customer accounts, getting to know their payment behavior and gaining business acumen along the way Pursue collection and reconciliation of trade and non-trade receivables, using data, defined workflows, and cross-functional coordination to identify root causes of payment delays and help drive resolution You'll dive into the details: verifying, posting, and reconciling accounts receivable data to keep everything accurate. You'll reconcile ledgers, monitor incoming payments, and catch billing discrepancies before they become bigger problems Perform in-depth reviews of credit line requests and evaluate credit worthiness When your accounts need attention, you'll reach out to your customers across the world with clarity and professionalism, using escalation SLAs and data to resolve payment issues quickly Evaluate daily customer shipment blocks, verify discrepancies, resolve billing issues, and release holds or escalate as appropriate Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns Support customer record maintenance Prepare documentation and provide support for month-end close activities and audit-related requests, including ICC or ICFR support as needed You'll generate meaningful reports that tell the story of your portfolio, Through it all, you'll be that reliable, responsive teammate that collaborates to develop and improve credit and collection processes. What you will gain from this role: Real financial expertise: Develop a deep understanding of accounts receivable and credit risk management at a Fortune 250 company Customer relationship skills: Build direct relationships with customers and develop negotiation and conflict resolution abilities that will serve your career long-term Technical growth: Get hands-on experience with industry-leading ERP systems (like SAP) and analytics tools that are valuable across industries Cross-functional exposure: Work with multiple teams and gain insights into how sales, operations, pricing, accounting, audit, and finance interconnect Compliance and audit knowledge: Understand audit processes and internal controls that are critical to corporate operations Real impact: Own your portfolio and directly influence TI's financial health and customer satisfaction

Requirements

Managing customer receivables
Collecting and reconciling trade and non-trade receivables
Identifying root causes of payment delays
Verifying, posting, and reconciling accounts receivable data
Reconciling ledgers
Monitoring incoming payments
Catching billing discrepancies
Reviewing credit line requests
Evaluating credit worthiness
Contacting customers to resolve payment issues
Evaluating customer shipment blocks
Resolving billing issues
Providing customer service
Responding to customer inquiries and concerns
Supporting customer record maintenance
Preparing documentation for month-end close activities and audit-related requests
Generating reports on portfolio performance

Nice To Haves

Experience with industry-leading ERP systems (like SAP)
Experience with analytics tools

Responsibilities

Own a portfolio of worldwide customer accounts, getting to know their payment behavior and gaining business acumen along the way
Pursue collection and reconciliation of trade and non-trade receivables, using data, defined workflows, and cross-functional coordination to identify root causes of payment delays and help drive resolution
Verify, post, and reconcile accounts receivable data to keep everything accurate
Reconcile ledgers, monitor incoming payments, and catch billing discrepancies before they become bigger problems
Perform in-depth reviews of credit line requests and evaluate credit worthiness
Reach out to customers across the world with clarity and professionalism, using escalation SLAs and data to resolve payment issues quickly
Evaluate daily customer shipment blocks, verify discrepancies, resolve billing issues, and release holds or escalate as appropriate
Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns
Support customer record maintenance
Prepare documentation and provide support for month-end close activities and audit-related requests, including ICC or ICFR support as needed
Generate meaningful reports that tell the story of your portfolio
Collaborate to develop and improve credit and collection processes