Collections And Deductions Analyst

Aston Carter • Boise, ID

15h • $23 - $24 • Onsite

About The Position

This is not your typical collections role. Instead of making high-volume collection calls, you'll act as a trusted business partner, investigating deductions, resolving payment issues, and collaborating with Sales and Finance teams to keep customer accounts healthy. If you enjoy problem-solving, analysis, and relationship management, this could be the perfect next step in your career.

This is a 6-Month Contract-to-Hire position with strong long-term growth potential, located 100% onsite in Boise, ID.

Requirements

• 3+ years of Accounts Receivable, deductions, collections, or related accounting experience
• Strong understanding of invoices, purchase orders, deductions, chargebacks, and AR processes
• Advanced Excel skills, including Pivot Tables, VLOOKUPs, and data analysis
• Experience with ERP systems such as Oracle, NetSuite, Great Plains, or Microsoft GP
• Strong communication and relationship-building skills
• Ability to investigate account discrepancies and drive resolutions independently
• Highly organized with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience in food manufacturing, consumer products, retail, distribution, or related industries
• Background handling retailer deductions, chargebacks, or customer claims
• Experience with Great Plains, Oracle, or NetSuite
• History of partnering closely with Sales teams to resolve customer issues
• Comfortable presenting account updates, aging reports, and resolution plans to leadership

Responsibilities

• Manage customer accounts and follow up on outstanding balances
• Research and resolve deductions related to pricing discrepancies, damaged products, short shipments, and spoilage claims
• Partner with Sales and Finance teams to resolve disputed balances and payment issues
• Communicate directly with customers regarding account status, outstanding deductions, and payment inquiries
• Analyze AR activity using Excel and ERP systems
• Participate in AR aging meetings and provide updates on resolution strategies
• Maintain accurate account records, invoice tracking, and supporting documentation
• Escalate unresolved issues when necessary to ensure timely resolution
• Support company cash flow objectives while maintaining positive customer relationships

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed