Collections And Deductions Analyst

Aston Carter • Boise, ID

1d • $23 - $24 • Onsite

About The Position

Looking for a collections role where customer relationships matter more than collection quotas? Join a collaborative team that takes a customer-friendly approach to Accounts Receivable, working closely with Sales and Finance to resolve payment issues, investigate deductions, and keep customer accounts running smoothly. This is a great opportunity for someone who enjoys problem-solving, building relationships, and making a direct impact on the business while working in a supportive, team-oriented environment.

Requirements

• 2+ years of experience in Accounts Receivable, Accounts Payable, Collections, or Deductions.
• Experience with invoicing, invoice processing, data entry, and customer account management.
• Strong customer service and relationship-building skills.
• Ability to professionally communicate with customers, leadership, and cross-functional teams.
• Understanding of Purchase Orders (POs), Invoices, Accounts Receivable, Deductions, and Collections processes.
• Strong Excel skills, including VLOOKUPs, Pivot Tables, and basic formulas.
• Experience using ERP/accounting systems such as NetSuite, Oracle, or Great Plains/Microsoft GP.

Nice To Haves

• Food manufacturing
• Consumer packaged goods (CPG)
• Food distribution
• Wholesale distribution
• Big box retail environments
• Experience with NetSuite, Oracle, or Great Plains

Responsibilities

• Follow up on outstanding invoices using a soft collections approach focused on relationship building.
• Send payment reminders and make occasional follow-up calls regarding past-due balances.
• Research and resolve customer deductions related to short shipments, pricing discrepancies, damaged products, and spoilage claims.
• Partner closely with Sales to gather supporting documentation and drive timely resolution of open issues.
• Review and manage customer accounts receivable balances and collection activity.
• Attend AR aging meetings and provide updates on outstanding balances.
• Prepare and present collection status reports to stakeholders.
• Communicate professionally with customers, Sales, Finance leadership, and executive teams.
• Process invoices, perform data entry, and maintain accurate AR records.
• Utilize Excel and ERP systems to track collections, deductions, and customer account activity.
• Help identify opportunities to improve collections and deduction processes.

Benefits

• Medical, Dental, and Vision benefits upon conversion
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed