Collections and Customer Service Specialist - FT - Day - Collections & Customer Svc Lawrenceville NJ

Capital Health (US)•Pike, NY

1d•Onsite

About The Position

Provides customer service for Hospital and Professional billing and is responsible for all incoming and outgoing calls related to balances due from patients. Also acts as the liaison between but not limited to; patient, guarantors, attorney offices, physician offices, hospital departments and payers.

Requirements

High school diploma or equivalent preferred.
One year' previous customer service required.
Knowledge of Microsoft office.
Good verbal and written communication skills.
Strong customer service skills.

Nice To Haves

Hospital and/or Professional billing and collection experience preferred.

Responsibilities

Provides exceptional customer service that aims to improve patient and/or guarantor relations.
Responsible for all incoming calls for both hospital and professional claims related to patient balances
When necessary to engage either Hospital or Professional Billing Revenue Specialist, always provides details to the receiver of the call prior to transferring.
Collects credit card payments over the phone and notes the account accordingly.
Makes outgoing collection calls on self-pay patient accounts.
Based on a rotating calendar, listens and responds to all messages left during the off hours and responds to emails sent to [email protected] mailbox within 24 hours of receipt.
Reviews all self-pay mail and takes necessary steps to resolve.
Responsible for updating insurance and/or demographic information into the appropriate system as received.
Responsible to retransmit claims once insurance information has been updated.
Responsible for reviewing and adjusting charity care claims to zero (or appropriate amount based on approval percentage) that final billed on a daily basis.
Reviews and stays current with assigned work lists daily to meet established productivity numbers.
Pulls documentation for charity care audits assigned.
Documents clear and concise notes in the billing system.
Research thoroughly on any self-credit balance to see if the balance can be applied to another open account, when no other open balances, creates the patient refund.
Perform other duties as assigned and adapt to changing departmental demands as needed.