Patient Reception Rep - FT - Day - OB/GYN Lawrenceville NJ

Capital Health (US)

3d•$17 - $21•Onsite

About The Position

Capital Health is seeking a Patient Reception Rep for a full-time, day shift position in OB/GYN at their Lawrenceville, NJ location. This role is crucial for providing quality patient care by managing patient interactions, scheduling, and administrative tasks. Capital Health is a leading healthcare provider in the region, known for its advanced technology and commitment to its staff. The Medical Group comprises over 600 physicians and providers, offering comprehensive care across the region. Capital Health values attracting top talent and offers competitive compensation packages, with the listed pay range reflecting a full-time equivalent (1.0 FTE) position. Actual compensation may vary based on assigned hours and position status.

Requirements

High School diploma or equivalent.
One year experience as a receptionist or clerk in a healthcare environment or one year customer service experience.
Familiarity with medical terminology, ICD-10 and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills; basic Microsoft office skills.
Familiarity with Excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answer telephones promptly and courteously, handling multiple phone lines.
Route patient calls efficiently and appropriately.
Schedule and cancel appointments using established office guidelines.
Schedule patients for outpatient tests and surgeries according to CH policy.
Prepare for the day by reviewing eligibility and phone reports.
Prepare new patient charts and/or paperwork upon patient arrival.
Greet all patients and visitors in a professional and welcoming manner.
Inform patients of privacy policies and procedures.
Inform patients of delays in physician schedules and assist with patient comfort.
Perform registration to ensure demographic and insurance information is accurate and complete.
Comply with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
Ensure all requirements and fields on the check-in and check-out pages are satisfied and complete.
Obtain copies of insurance cards, driver's license, authorizations, and referrals; scan or enter into the system.
Collect co-payments and outstanding balances at check-in, and time-of-service balances and estimated balances at check-out.
Refer patients to CBO staff regarding past due balances, questions, and/or resolution.
Review and comply with Patient Account Notes and Appointment Notes in the system.
Accept accountability for all Worklists/Boxes on the dashboard or elsewhere based on assignment.
Confirm charges / approve claim creations in the system at Check-Out.
Validate and submit appropriate claims for real-time adjudication.
Work the “Day End Review” report and designated Tier-based HOLD Claim Worklists on a daily basis.
Schedule follow-up appointments, create appointment ticklers in the system, and work associated Worklists/boxes.
Complete referrals and pre-authorizations as required.
Create a Time of Service batch and link it to a deposit batch daily.
Reconcile, balance, and close each batch/drawer at the end of the day.
Turn over batches to the designated resource daily.
Perform clerical duties including processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
Perform other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.