Collections and Credit Manager
About The Position
CR&R Incorporated is seeking a Credit and Collections Manager to lead and optimize credit and collections operations across our multi-state, multi-entity organization. This role is responsible for managing customer credit risk, improving collections performance, reducing bad debt exposure, and strengthening cash flow. The Credit and Collections Manager partners closely with Finance, Sales, Operations, and external partners to ensure timely payment, effective credit controls, and operational excellence across high-volume B2B and B2C portfolios. This is a critical leadership role supporting financial stability and enabling continued operational growth.
Requirements
- 7+ years of progressive credit and collections experience
- Prior supervisory experience managing credit and collections personnel
- Strong financial analysis, reporting, and decision-making skills
- Experience managing high-volume B2B and B2C receivables portfolios
- Strong Excel and data analysis skills
Nice To Haves
- Experience in waste services, utilities, logistics, or recurring service industries
- ERP and large-scale billing system experience
- Experience improving DSO, CEI, and overall collections performance metrics
Responsibilities
- Lead high-volume credit and collections operations across B2B and B2C customer portfolios
- Manage, coach, and develop credit and collections staff to drive performance and accountability
- Establish, maintain, and enforce credit policies, limits, approval thresholds, and escalation protocols
- Monitor receivables aging, delinquency trends, and collection effectiveness to prioritize workload and improve results
- Implement strategies to reduce bad debt exposure, agency referrals, and write-offs
- Ensure compliance with company policies, internal controls, audit requirements, and applicable regulations
- Partner with Sales, Operations, and Finance to resolve disputes and improve payment performance
- Monitor outside collection agencies and legal partners to ensure effectiveness and appropriate recovery actions
- Oversee tax roll processes and compliance with city and county jurisdiction requirements
- Prepare and present monthly reports on receivables, collections performance, write-offs, and credit risk
- Maintain department KPIs, reporting metrics, and workflow efficiency standards
Benefits
- Competitive compensation and comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
