Collections Agent Spanish Bilingual

TEKsystems•Fort Worth, TX

3d•Hybrid

About The Position

Join our team as a Collections Agent, where you’ll help customers manage early-stage delinquent auto accounts and provide payment solutions that make a real impact. This role involves handling inbound and outbound calls for Car/Van accounts 1-30 days past due, assisting customers with understanding balances, resolving issues, and making timely payments. You will also support escalated or higher-delinquency accounts as needed, review contracts and account details for accuracy and compliance, and update account information, validate payments, generate payoff quotes, and review related charges. The position requires partnering with internal and external teams while meeting service levels and quality standards.

Requirements

Fluent Spanish speaker (reading, writing, and speaking required)
Strong phone presence and communication skills
Comfortable navigating multiple systems with strong attention to detail
Organized and able to thrive in a call‑center environment

Nice To Haves

Auto finance or collections experience

Responsibilities

Handle inbound and outbound calls for Car/Van accounts 1–30 days past due
Help customers understand balances, resolve issues, and make timely payments
Support escalated or higher‑delinquency accounts as needed
Review contracts and account details to ensure accurate, compliant collections
Update account information, validate payments, generate payoff quotes, and review related charges
Partner with internal and external teams while meeting service levels and quality standards