Bilingual Call Center Agent ( Spanish/English) - 3rd Party Collections

Capital Management Services • Buffalo, NY

5d • Onsite

About The Position

Capital Management Services is actively hiring Bilingual Debt Collectors to join our team in a third-party collections environment. This role involves working directly with customers to resolve past-due accounts on behalf of our clients. We are looking for individuals who are comfortable handling structured, goal-driven work and can manage conversations around sensitive financial situations. This is a third-party collections position, meaning you will be contacting customers on behalf of clients to resolve outstanding balances. The role is goal-oriented and metrics-driven, with a strong focus on communication, compliance, and consistency.

Requirements

• Bilingual (English/Spanish) required
• Ability to work in a structured, performance-based collections environment
• Comfortable discussing payment obligations and overcoming objections
• Strong communication, listening, and negotiation skills

Nice To Haves

• Previous collections, call center, or customer service experience preferred (not required)

Responsibilities

• Place outbound and receive inbound calls regarding past-due accounts
• Communicate with customers in both English and Spanish
• Work to resolve balances and establish payment arrangements
• Follow compliance guidelines and call quality standards
• Meet daily and weekly performance metrics (calls, collections, productivity)
• Navigate a high-volume call environment with consistency and professionalism

Benefits

• Paid training
• Medical
• Dental
• Vision
• 401(k)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed