Bilingual Call Center Agent (Spanish)

Vervent•Sioux Falls, SD

2d•Onsite

About The Position

Vervent is looking for people with six (6) months of collection/customer service experience in a call center environment! The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

Requirements

High School Diploma or equivalent required.
Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
Six (6) months of collection/customer service experience in a call center environment.
Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.
Exceptional customer service skills, good communication, and organization skills.
Able to handle diverse duties and changing processes/deadlines.
Ability to work in a fast-paced environment.
Ability to work in teams.

Responsibilities

Meet and surpass key performance indicators as specified by Management.
Provide an exceptional customer experience within all communication channels.
Knowledge and adherence to specific guidelines by portfolio.
Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
Properly follow up on all assigned tasks as needed.
Process all transactions and communications accurately.
Protect consumer data in all communications.
Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
Promote good working relations with all other internal and external teams.
Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department.