Bilingual Spanish - Call Center Representative

Propel Holdings•Toronto, ON

About The Position

Propel is a fintech company focused on providing credit access to consumers underserved by traditional financial institutions. Their AI-driven platform offers a more comprehensive customer evaluation than traditional credit scores. Propel has facilitated over one million loans and lines of credit, totaling over one billion dollars. They are seeking talented individuals to join their entrepreneurial team, emphasizing growth from within and measuring success through results. Propel is recognized as one of North America's fastest-growing companies and a Best Place to Work, fostering curiosity and growth in its employees.

Requirements

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience in a sales environment
Excellent verbal and written communication skills in English and Spanish
Good knowledge of Microsoft Office and Internet
Demonstrated ability to thrive in a fast-paced and goal-oriented environment
Ability to meet and exceed daily quotas and targets
Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach
Must be available to work Monday to Friday 8am to 9pm and Weekends 10am to 6pm

Responsibilities

Handle inbound and outbound calls.
Use multiple web-based applications for investigation and verification.
Review, verify, and update customer’s loan application to determine eligibility.
Answer existing and potential customer inquiries with accuracy and urgency.
Generate new leads through inbound calls from interested applicants and set up new accounts over the phone.
Build customer confidence in the services offered by Propel as a subject matter expert.
Work as a team to obtain individual and team goals.