Collections Agent

Alert 360•Tulsa, OK

3d•Onsite

About The Position

Resolve billing questions and reach out to customers whose accounts are delinquent. Provide customer service with civility, confidentiality and professionalism while ensuring the security and safety of our customers.

Requirements

Ability to pass alarm monitoring certification.
Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
Ability to diffuse challenging customer interactions.
Demonstrate organization and workflow coordination skills.
Understands and accepts team concept.
High School Graduate or equivalent
Minimum 30 wpm.

Responsibilities

Demonstrate verbal communication skills and have the ability to remain calm while responding to individual customer needs.
Handle business dealings involving customer accounts, issues and payments.
Make payment reminder phone calls.
Bring delinquent accounts current by obtaining ACH and ACC payments via phone.
Analyze account payment information and make recommendations.
Must have the ability to utilize PC Keyboarding efficiently and accurately with proficient data entry skills.
Stay current and follow company policies, procedures, and understand HR policies as described in the employee handbook.
Perform quality work within deadlines and with minimal supervision.
Interact professionally with other employees, customers, and suppliers.
Assist with all other tasks as needed or assigned.
Follow all safety requirements and maintain a safe working environment at all times.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.