Bilingual Administrative

Aston Carter•Louisville, KY

1d•Onsite

About The Position

This role oversees the day-to-day operations of a busy administrative office within a collections environment. The Collections Administrator leads a team of administrative associates, supports collaboration with the collections department, and ensures that client-focused service remains efficient, professional, and consistent. This position is ideal for a hands-on leader who enjoys coaching and developing employees, improving office processes, and delivering high-quality customer and client support. The main job duties are handling escalation calls.

Requirements

Strong office management skills, including organizing workflows and coordinating daily operations.
Customer service and customer support experience, ideally in a fast-paced, client-focused setting.
Ability to work a full-time schedule from 8:00 a.m. to 5:00 p.m.
Experience working in or with a company that has heavy client interaction.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to handle escalated issues professionally.

Nice To Haves

Experience in collections customer service or working within a collections company environment.
Background in administrative support roles with responsibility for coordinating multiple tasks and stakeholders.
Organizational skills with attention to detail and accuracy in administrative processes.
Comfort working in a family-owned business environment with close-knit teams.
Ability to adapt to evolving client needs and office priorities.

Responsibilities

Manage the daily operations of the office to ensure smooth, efficient, and organized workflows.
Coordinate and oversee administrative support activities, including customer and client support tasks.
Partner closely with the collections department to support shared goals and maintain consistent communication.
Monitor team performance, attendance, and productivity, and take appropriate action to maintain high standards.
Promote a positive, professional, and collaborative office culture that emphasizes strong customer service.
Handle escalated customer or client service issues and ensure timely, effective resolution.
Organize and prioritize office tasks and resources to meet deadlines and client expectations.
Support continuous improvement by identifying opportunities to enhance administrative processes and procedures.