Remote Collections Account Representative
About The Position
We are hiring people from retail, restaurants, and customer service into full-time careers with a fixed schedule, paid holidays, paid time off, real benefits, and a monthly bonus. This role involves taking and making phone calls with customers, listening to their situations, figuring out what they can realistically afford, and walking them through their options to set up a plan. Accurate documentation of conversations and adherence to consumer-protection rules are crucial. The training period is 4 weeks, full-time, and the work is performed on camera for the entire shift.
Requirements
- High school diploma or GED
- Ability to hold a clear, confident conversation with a stranger
- Comfortable with basic math (mostly percentages)
- Reliable high-speed internet
- Must live in the Jacksonville area
Nice To Haves
- Fluent in Spanish
Responsibilities
- Take and make phone calls with customers (Outbound and Inbound)
- Listen to someone’s situation and figure out what they can realistically afford
- Walk them through their options and set up a plan that works
- Document conversations accurately
- Follow the consumer-protection rules that govern this work
- Work on camera for your entire shift
Benefits
- Paid Training
- Fixed schedule
- Paid holidays
- Paid time off
- Real benefits
- Monthly bonus
- Health insurance (medical, dental, and vision)
- HSA and FSA
- Free confidential counseling through our employee assistance program
- 401(k)
- Company-paid life and AD&D insurance
- Disability insurance
- 16 days of paid vacation and sick time a year for the first 3 years
- Referral bonuses
- All equipment supplied
- Opportunities for advancement
- Retirement plan
- Work from home
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
