Hybrid Collections Account Representative
About The Position
We are hiring people from retail, restaurants, and customer service into full-time careers with a fixed schedule, paid holidays, paid time off, real benefits, and a monthly bonus. This role involves taking and making phone calls with customers, listening to their situation, figuring out what they can realistically afford, walking them through their options, and setting up a plan that works. Accurate documentation of conversations and adherence to consumer-protection rules are crucial. The role requires working on camera for the entire shift. Some calls are easy, and some are hard, but the people who do well here stay steady either way.
Requirements
- High school diploma or GED.
- You can hold a clear, confident conversation with a stranger.
- Comfortable with basic math — mostly percentages.
- Reliable high-speed internet at home for your remote days.
Nice To Haves
- Fluent in Spanish
Responsibilities
- Take and make phone calls with customers. (Outbound and Inbound)
- Listen to someone’s situation and figure out what they can realistically afford.
- Walk them through their options and set up a plan that works.
- Document conversations accurately.
- Follow the consumer-protection rules that govern this work.
- Work on camera for your entire shift
Benefits
- Paid Training
- Fixed schedule
- Paid holidays
- Paid time off
- Monthly bonus
- Health insurance
- Medical insurance
- Dental insurance
- Vision insurance
- HSA
- FSA
- Employee assistance program
- 401(k)
- Company-paid life and AD&D insurance
- Disability insurance
- 8 paid holidays
- Paid vacation and sick time (16 days a year for your first 3 years)
- Referral bonuses
- All equipment supplied
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
