Remote Collections Representative

IC System•Saint Paul, MN

8d•$17 - $19•Remote

About The Position

IC System is looking for a Collections Representative who shares the company's core focus and values. The ideal candidate will uphold the company's Core Values, contribute to a positive culture, be a trustworthy colleague, and enjoy working on a collaborative team. This role is for someone who makes the organization a better place for every employee. Experienced Third-Party Collectors are wanted. Candidates with at least 2 years of third-party collections experience and a track record of delivering results are encouraged to apply. This position offers competitive pay, commission opportunities, and the flexibility to work remotely.

Requirements

2+ years of recent third-party collections experience required, including current or recent experience in a collection agency environment.
Must reside in one of the following states: Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, Florida, Texas, or Illinois.
Strong communication, negotiation, and customer service skills.
Must be 18 years of age or older.

Responsibilities

Manage inbound and outbound collection efforts on delinquent consumer accounts.
Use proven collection strategies to secure payment resolutions and meet performance objectives.
Navigate challenging conversations with professionalism, empathy, and confidence.
Maintain compliance with company policies and applicable collection regulations.
Deliver a positive consumer experience while achieving collection goals.