Collections / Accounts Receivable

McNichols•Tampa, FL

1d•Onsite

About The Position

With distribution centers nationwide, McNICHOLS is the leading and trusted supplier of metal products including perforated, grating, mesh, expanded, and designer metals. Our products are used in applications all around you, helping to shape architectural designs, entertainment venues, and more. Family-founded and customer obsessed, we have a purpose driven team inspired to support our customers in building America. We have an opportunity for a Collections / Account Receivable Specialist to join our team. This position is responsible for contacting customers to obtain payment of past due items, assist the sales branches by performing various credit related tasks in addition to responding to incoming customer inquiries pertaining to their monthly statement, dunning letter or other communications. This position will work Monday - Friday from 9am-6pm and located at our corporate headquarters overlooking the waters of Tampa Bay.

Requirements

High School diploma
3+ years of collections experience, preferably in a professional environment with business-to-business commercial goods
Able to communicate warmly, effectively, and professionally via various formats
Proficient in Microsoft Office Suite
Able to work under time constraints, multitask, and solve problems.
Excellent communication skills, both verbal and written, as well as excellent organizational and planning skills.
Attention to detail and committed to managing problems through to resolution.

Responsibilities

Use system reports to determine customer follow ups needed
Contact business accounts to obtain payment
Track and notate all customer service activity
Assist incoming calls from department hot line
Obtain trade references and upload documents
Review and respond to credit rejected orders
Work as a liaison between Sales and Credit Team to facilitate the release of customer orders
Research disputed invoices and charges as needed