Collection Specialist
Wolfe Eye Clinic•Marshalltown, IA
•Onsite
About The Position
Wolfe Eye Clinic, a multi-specialty clinic providing surgical services and vision care throughout Iowa since 1919, is seeking a full-time Collection Specialist for their Billing & Insurance Department. This position is based in Marshalltown, IA.
Requirements
- Attention to detail
- Excellent patient service skills
- High regard for confidentiality
Nice To Haves
- Experience is preferred but willing to train the right candidate.
Responsibilities
- Review aging accounts thoroughly before transferring them to external collections to ensure accuracy.
- Trace and verify all previous payments, insurance adjustments, and copays to prevent incorrect collection balances.
- Answer inbound patient calls regarding statements, itemized bills, and deductibles with a high level of customer service.
- Clearly explain medical charges, insurance denials, and patient financial responsibilities to resolve disputes amicably.
- Guide patients through their billing questions and set up internal payment options when necessary.
- Regularly review the online patient portal system to locate, track, and verify recent electronic payments.
Benefits
- health
- dental
- 401k
- paid-time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
