Collection Specialist

LSPedia Inc•Farmington Hills, MI

1d•Onsite

About The Position

We are seeking a detail-oriented and proactive Collection Specialist to manage customer accounts receivable activities and support timely payment collection. This role is responsible for reviewing customer credit status, monitoring payment terms, invoicing customers, following up on outstanding balances, and working collaboratively with clients and internal teams to resolve payment issues. The ideal candidate will have strong communication skills, sound judgment, and the ability to build professional relationships while maintaining consistent collection efforts.

Requirements

Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
2+ years of collections, accounts receivable, credit, or related experience.
Strong understanding of invoicing, payment terms, and collections processes.
Experience working with ERP or accounting systems.
Excellent communication, negotiation, and problem-solving skills.
Strong attention to detail and organizational skills.
Ability to manage multiple accounts and priorities effectively.
Proficiency in Microsoft Excel and Microsoft Office applications.

Nice To Haves

Experience in B2B collections.
Ability to analyze customer payment trends and credit risk.
Customer service-oriented mindset with professional follow-up skills.
Experience coordinating with cross-functional teams including Sales and Finance.

Responsibilities

Review customer credit profiles and monitor account risk exposure.
Maintain and enforce customer payment terms and credit limits.
Generate and distribute customer invoices accurately and on time.
Maintain correct customer contact information.
Monitor accounts receivable aging reports and identify overdue accounts.
Contact customers regarding outstanding invoices and follow up on payment status.
Work with customers to establish practical payment plans when necessary.
Collaborate with Sales and Account Management teams to resolve billing disputes and collection issues.
Coordinate with clients to ensure timely payment processing and resolution of account discrepancies.
Document collection activities, customer communications, and payment commitments.
Escalate high-risk or delinquent accounts as appropriate.
Support month-end closing activities related to accounts receivable.
Maintain professional customer relationships while ensuring company cash flow objectives are achieved.