Collection Specialist

Waste Harmonics Keter•Stamford, CT

2d•Onsite

About The Position

The Collections Specialist is responsible for managing the end-to-end collections process for a portfolio of Fortune 500 and large enterprise clients. This role supports cash flow performance by resolving past-due balances, navigating complex customer portals, reconciling account discrepancies, and collaborating across internal teams to improve collections outcomes. The ideal candidate is detail-oriented, analytical, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment while maintaining positive customer relationships.

Requirements

3+ years of B2B collections experience, preferably supporting enterprise or Fortune 500 accounts
Experience working within customer AP and procurement portals such as Ariba, Coupa, SAP, Oracle, or similar systems
Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and aging analysis
Experience working with ERP or Accounts Receivable platforms such as SAP, Oracle, NetSuite, or similar systems
Strong understanding of the order-to-cash (O2C) process
Excellent written and verbal communication skills with the ability to interact professionally with customer AP contacts and internal stakeholders
Strong attention to detail, organization, and analytical problem-solving abilities
Ability to manage multiple priorities, deadlines, and customer accounts effectively
Ability to work independently while collaborating cross-functionally across teams

Nice To Haves

Experience supporting cash forecasting, DSO analysis, or working capital reporting
Familiarity with dispute management processes and credit risk assessment
Experience resolving data quality issues in high-volume billing environments
Background in B2B services, technology, logistics, manufacturing, or related industries
Associate’s or Bachelor’s degree in Finance, Accounting, Business, or related field

Responsibilities

Manage a portfolio of Fortune 500 and enterprise customer accounts as the primary collections contact
Proactively contact customers via phone, email, and portal messaging to resolve outstanding balances in a professional and relationship-focused manner
Prioritize aging receivables and focus on reducing Days Sales Outstanding (DSO) across assigned accounts
Escalate unresolved delinquencies according to established internal procedures
Navigate and manage collections activity through customer procurement and AP portals such as Ariba, Coupa, Oracle, and Corrigo
Submit, track, and resolve invoices, disputes, payment holds, and documentation requests within customer-managed portal environments
Reconcile portal invoice activity against internal ERP records and identify discrepancies requiring resolution
Identify and resolve billing and data quality issues including duplicate invoices, incorrect billing details, missing purchase orders, and misapplied payments
Maintain accurate account notes, payment commitments, and dispute statuses within ERP and CRM systems
Prepare account reconciliations, aging reports, and collection status updates
Support weekly and monthly cash forecasting activities by analyzing customer payment trends and expected collections
Communicate collection risks, delays, and forecasting updates to Finance leadership
Collaborate with Billing, Cash Application, Sales, Customer Success, and Account Management teams to resolve disputes and improve invoice accuracy
Participate in credit review discussions and provide collections insight to support credit-related decisions
Help improve collections workflows, reporting accuracy, and operational efficiency

Benefits

Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company Paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays