Collection Specialist

Methode Electronics•Southfield, MI

10d•Onsite

About The Position

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars for a portfolio of customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Your focus will be building internal and external relationships both remotely and in-person to ensure invoices are paid as agreed and disputes resolved expeditiously.

Requirements

Collection experience required – 5-8 years B2B, automotive experience
Microsoft Office proficiency – strong skills – Excel (i.e., VLOOKUP and Pivot Tables), Word, and Outlook
Strong customer focus with emphasis on building relationships remotely (MS Teams) and via telephone
Relevant experience working through customer A/P portals to post/ upload invoices, research status, retrieve debit/ charge documents, and resolve disputes
Candidates must be legally authorized to work in the United States without the need for employer sponsorship. Methode Electronics is not able to provide visa sponsorship—now or in the future—for this role.

Nice To Haves

A plus to understand credit fundamentals, credit worthiness, and basic accounting
1-2 years of cash application experience
AS400/ CMS ERP experience a plus

Responsibilities

Own and manage collections activities for an assigned portfolio of customer accounts, driving timely payment through professional outbound outreach
Build and maintain positive customer relationships while confidently negotiating payment commitments and resolving delinquency
Identify root causes of past-due accounts, analyze trends, and partner with AR leadership to recommend solutions
Collaborate closely with Sales, Customer Service, IT, and Finance to resolve billing issues that impact collections
Research and resolve debit and credit memo discrepancies to ensure account accuracy
Identify remittance details using the Payments Inbox, customer portals, and direct customer communication
Navigate customer portals to retrieve required documentation and upload invoices as needed
Support cash application activities (~25% of the role), ensuring timely and accurate application of payments
Operate effectively in a fast-paced, compliance-driven environment while maintaining accuracy and attention to detail
Take on additional responsibilities and projects as business needs evolve

Benefits

Medical insurance
Dental insurance
Vision insurance
Hearing insurance
Life insurance
Disability insurance
Wellness programs
Time off benefits
Accident insurance
Hospital Indemnity insurance
Pet Insurance
Employee Assistance Program
Participation in the Company’s 401(k) plan which includes a company contribution