Collection Specialist - Corporate

ConGlobal•Darien, IL

1d•$56,000 - $65,000•Hybrid

About The Position

The Collection Specialist is responsible for managing and collecting accounts receivable for commercial customers, ensuring timely payments, reducing delinquency and maintaining positive relationships with customers of invoices. This role involves communication, negotiation, and detailed recordkeeping to support the company’s financial health.

Requirements

High school diploma or equivalent
2+ years of collections or accounts receivable experience
Strong understanding of billing and contract-based services
Excellent communication and negotiation skills
Proficiency in Microsoft Excel and accounting/ERP systems
Ability to analyze account history and resolve issues
Attention to detail and strong organizational skills
Ability to handle difficult conversations professionally

Nice To Haves

Customer relationship management
Problem-solving and dispute resolution
Attention to detail and accuracy
Time management and multitasking
Strong follow-up and persistence
Ability to handle high-volume account portfolios
Analytical thinking
Documentation skills

Responsibilities

Monitor aging reports and identify past-due commercial accounts
Contact customers (business clients) via phone, email, and written notices to collect outstanding balances
Maintain follow-up schedules
Work with operations and billing teams to ensure disputes are resolved timely
Research discrepancies involving container services, billing cycles, and contract terms
Maintain accurate documentation and provide aging updates
Track and report collection performance
Ensure compliance with company policies and commercial credit terms
Recommend account holds, service suspensions, or escalations for non-paying customers