Collection Service Representative (CSR)

CADEX•Maple Grove, MN

2d•$19 - $19•Onsite

About The Position

Cadex Solutions Corporation is seeking a Collection Service Representative (CSR) to join their team in Maple Grove, MN. As a CSR, you will be responsible for contacting clients' customers to find solutions for accounts in arrears, identifying potential credits or disputes, and following up regularly. The ideal candidate will manage and ensure timely collection of outstanding debts while maintaining positive client relationships. This role requires persistence and excellent communication skills for negotiating payment terms and resolving disputes. Cadex Solutions Corporation is a global leader in order-to-cash management solutions with a history of building relationships alongside results.

Requirements

A high school diploma or GED
Reliable transportation
Punctual and reliable attendance
Basic computer skills and typing
Professional demeanor
Proficient written and verbal communication skills
Proficient comprehension skills
Time management and organizational skills
Basic math skills
Proficient telephone skills
Proficiency in MS Office
Fluency in the English language

Nice To Haves

Fluency in other languages may be required based on location, client, department, or project.

Responsibilities

Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
Work accounts assigned efficiently by meeting productivity and activity goals as assigned
Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed
Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected
Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
Maintain organized electronic file storage of documents and emails
Interface with Client-Facing departments to help identify and meet client needs
Support new hires and other co-workers by assisting with training or other questions
Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
Continuously seek opportunities for process improvement and propose ideas
Foster effective communication and collaboration between countries and cultures within all regions
Assist in Operational project work as required
Act as backup to other members of the Operational Departments
Maintain a high level of professionalism and confidentiality with all information entrusted with
This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.