Client Service Representative (CSR)

Ethos Veterinary Health • Phoenix, AZ

4d • Onsite

About The Position

VetMED is seeking experienced Veterinary Client Service professionals to join our team. Our CSR team supports our busy 24/7/365 specialty and emergency veterinary hospital. VetMED's board certified specialties include Internal Medicine, Imaging, Dermatology, Critical Care, and a team of experienced emergency doctors. At VetMED, we have a diverse clientele, a loyal referring veterinary community and a CSR team that strives to exceed the expectations of our clients, team members and patients on a daily basis. If you love working with great people and providing outstanding client service in a fast-paced, supportive environment, come join us at VetMED.

Requirements

• Excellent communication skills
• Must be computer literate; basic computer skills with ability to navigate new software
• Ability to stay positive under high stress situations
• Ability to multi-task efficiently in a fast-paced environment
• Must be flexible and have open availability, including evenings and weekends, when requested

Nice To Haves

• Ezyvet experience a plus
• Minimum 2 years customer service in the veterinary field is preferred.

Responsibilities

• Manage the front desk through greeting clients, checking patients in/out, scheduling appointments and greeting vendors
• Oversee the hospital flow
• Manage cash, credit card and CareCredit transactions
• Discuss payment choices with clients
• Assist with daily administrative duties such as printing, emailing, scanning, uploading, filing, emailing medical records, distributing daily mail and purging charts in system
• Assist in emergency situations by expediting calls to triage staff members
• Perform other job duties as assigned

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed