ER Client Service Representative (CSR)
About The Position
Emergency Veterinary Client Service Representative (CSR) Swing Shift– Virginia Veterinary Specialty & Emergency Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care. About the Role As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.
Requirements
- Previous experience in veterinary, medical, or customer service roles preferred
- Strong communication and problem-solving skills
- Ability to stay calm, compassionate, and professional under pressure
- Excellent organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
Responsibilities
- Welcome clients with warmth and compassion during stressful situations
- Answer phones, schedule appointments, and manage patient check-ins and check-outs
- Process payments and explain financial transactions clearly and professionally
- Maintain accurate patient medical records
- Support hospital cleanliness and organization
- Work closely with veterinarians, technicians, and staff to ensure seamless patient care
Benefits
- Paid Time Off (PTO)
- paid parental leave
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on veterinary services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
