Collection Attendant

Goodwill Industries of Sacramento Valley & Northern•Lincoln, CA

12d•Onsite

About The Position

Under the supervision of the ACC District Manager, the Collection Attendant is responsible for accepting donations from the public, distributing requisite receipts, sorting, stacking, and inventory of goods. This role involves providing quality customer service, greeting and assisting donors, accepting or rejecting donations according to guidelines, sorting donations into designated categories, adhering to workstation organization principles, safely loading/unloading donated goods, and maintaining the appearance and cleanliness of the site. The attendant must also keep management informed of site needs and perform other assigned duties. Specific customer service protocols are outlined for both Donation Xpress and Trailer sites, emphasizing direct interaction with donors at their vehicles, assistance with unloading, offering receipts, and thanking donors. The role requires maintaining the cleanliness and professional appearance of sites and trailers, as well as ensuring equipment like stairs and trailers are in proper working order.

Requirements

Must be 18 years of age or older
Ability to communicate effectively in English
Ability to work a flexible work schedule, including weekends and holidays
Must not present a direct threat to the safety and health of self, others or property
Must provide proof of identification and eligibility to work in the United States of America
May be required to pass a drug screening
Must be able to perform essential functions Collection Attendant job description with or without reasonable accommodation
Must meet qualitative and quantitative performance standards as established by the company
Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test

Responsibilities

Accepting donations from the public
Distributing requisite receipts
Sorting, stacking, and inventory of goods
Providing quality customer service in a timely and courteous manner to all donors
Greeting and assisting donors in a friendly and courteous manner
Accepting or rejecting donations according to guidelines
Sorting donations in the designated categories
Adhering to principles of workstation organization
Loading /Unloading donated goods safely and effectively
Providing the proper attention to site appearance and cleanliness
Keeping management informed as to the site needs
Greeting each donor at their vehicle
Meeting each donor with a dandex (cart) in hand at their vehicle
Assisting each donor with the unloading of all of their donations
Rolling dandex (cart) into the donation center
Offering each donor a receipt, show donor the receipt book
Thanking each donor for their donation
Maintaining cleanliness and professional appearance of sites
Placing donations in the trailer
Maintaining the appearance of trailer exterior and parking lot
Assisting in ensuring stairs and trailer are in proper working order