Collection and customer service agent
Iceberg Finance Group•Quebec, QC
•Onsite
About The Position
A leader in automobile financing, Iceberg Finance is a Fintech experiencing exceptional growth over the last few years, notably with the acquisition of the major company iFinance Canada in 2022. Finalist in 2022 and 2023 as one of the top lenders according to the Canadian Lender Association (CLA), Iceberg Finance aims to become a top three principal specialist and alternative lender in Canada in the next year. Looking for engaging work where you will reach your potential? This is exactly what Iceberg offers you! Apply right away!
Requirements
- Proven experience as a debt collector
- Understanding of relevant legal requirements
- Excellent communication and interpersonal skills
- Ability to negotiate and persuade
- Capacity to be polite and show compassion without losing confidence
- Professional level with MS Office and databases
Responsibilities
- Answer phone calls and emails from clients
- Proceed with the follow-up of clients in arrears
- Follow unpaid accounts
- Initiate judicial procedures for recovery
- Follow cases sent for judicial procedures
- Research information on clients to be applied in judgements
- Initiate follow ups with automobile insurance companies in the case of total loss
- Follow up with impound lots when cars are seized
- Start follow ups on cases sent to investigation services
Benefits
- Health and Dental insurance
- Disability insurance
- Paid holiday
- Matched RRSP
- Company events
- On site gym and parking
- Casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
