Collection and customer service agent

Iceberg Finance Group • Toronto, ON

9d • Onsite

About The Position

Iceberg Finance is a leader in automobile financing and a growing Fintech company. We are seeking a Collection and Customer Service Agent to join our team. This role involves managing client communications, following up on arrears and unpaid accounts, and initiating recovery procedures. The ideal candidate will be meticulous, organized, and comfortable with databases and customer service.

This position requires perseverance, a sense of urgency, and the ability to balance firmness with empathy. The role can be stressful but offers the opportunity to reach your potential within a dynamic company.

Requirements

• Proven experience as a debt collector
• Understanding of relevant legal requirements
• Excellent communication and interpersonal skills
• Ability to negotiate and persuade
• Capacity to be polite and show compassion without losing confidence
• Professional level with MS Office and databases
• Must pass a criminal background check
• Keep a calm and distraction free space

Nice To Haves

• Enjoy contributing to company activities
• Meticulous, rigorous, organized person who shows discernment
• Customer service experience
• Comfortable using databases
• Work well independently and as part of a team
• Excellent ability to listen and communicate (written and oral)
• Ability to manage multiple tasks at a time and navigate multiple screens while helping a client
• Organizational and problem solving skills
• Strong attention to detail
• Ability to work independently and in a team
• Perseverance
• Sense of urgency
• Ability to balance firmness with empathy

Responsibilities

• Answer phone calls and emails from clients
• Proceed with the follow-up of clients in arrears
• Follow unpaid accounts
• Initiate judicial procedures for recovery
• Follow cases sent for judicial procedures
• Research information on clients to be applied in judgements
• Initiate follow ups with automobile insurance companies in the case of total loss
• Follow up with impound lots when cars are seized
• Start follow ups on cases sent to investigation services

Benefits

• Fulltime Permanent position, 37.5 h per week
• 830am to 5pm schedule
• Welcoming and casual setting
• Comprehensive benefits
• Company matched RRSP
• Gym
• 3 weeks paid vacation
• Health and Dental insurance
• Disability insurance
• Paid holiday
• Company events
• On site gym and parking
• Casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed