Collection and customer service agent

Iceberg Finance Group • Vancouver, BC

1d • Onsite

About The Position

Iceberg Finance is a leader in automobile financing and a growing Fintech company. We are seeking a Collection and Customer Service Agent to handle client communications, follow up on arrears and unpaid accounts, and initiate recovery procedures. This role involves researching client information for judgments, coordinating with insurance companies for total losses, and managing follow-ups with impound lots and investigation services. The position requires a meticulous, organized, and discerning individual with customer service experience and database proficiency, who can work both independently and as part of a team.

Requirements

• Proven experience as a debt collector
• Understanding of relevant legal requirements
• Excellent communication and interpersonal skills
• Ability to negotiate and persuade
• Capacity to be polite and show compassion without losing confidence
• Professional level with MS Office and databases
• Must pass a criminal background check
• Keep a calm and distraction free space
• Organizational and problem solving skills
• Strong attention to detail
• Ability to work independently and in a team

Nice To Haves

• Enjoy contributing to company activities
• Meticulous, rigorous, organized person who shows discernment
• Customer service experience
• Comfortable using databases
• Work well independently and as part of a team
• Excellent ability to listen and communicate (written and oral)
• Ability to manage multiple tasks at a time and navigate multiple screens while helping a client
• This post can be stressful, requires perseverance, and sense of urgency. A recovery agent needs to be able to balance firmness with empathy to succeed in this role.

Responsibilities

• Answer phone calls and emails from clients
• Proceed with the follow-up of clients in arrears
• Follow unpaid accounts
• Initiate judicial procedures for recovery
• Follow cases sent for judicial procedures
• Research information on clients to be applied in judgements
• Initiate follow ups with automobile insurance companies in the case of total loss
• Follow up with impound lots when cars are seized
• Start follow ups on cases sent to investigation services

Benefits

• Fulltime Permanent position, 37.5 h per week
• 830am to 5pm schedule
• Welcoming and casual setting
• Comprehensive benefits
• Company matched RRSP
• Gym
• 3 weeks paid vacation
• Health and Dental insurance
• Disability insurance
• Paid holiday
• Company events
• On site gym and parking
• Casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed