Collateral Recovery Performance Specialist

DriveTime•Fort Worth, TX

10d

About The Position

The Collateral Recovery Performance Specialist works closely with repossession and recovery vendors to provide performance feedback, ensure compliance with contracted expectations, and support the recovery process. The position serves as a primary contact for the vendor network, assisting with inquiries, fee approvals, and complaint resolution in coordination with vendor support and agencies. It also conducts account-level audits, prepares performance reporting and monthly business reviews, supports vendor onboarding, and helps create and execute policies and procedures. The role partners with internal and external stakeholders to address performance, invoicing, transportation, complaint, and compliance issues while protecting confidential company, portfolio, customer, and technology information.

Requirements

High school diploma, GED, or equivalent certification.
Experience with Microsoft Office, including Excel, Outlook, and Word.
At least 3 years of experience in collections and/or loss mitigation; an associate or bachelor’s degree in business or a related field may be used as a proxy for experience.
Clear, concise, and professional written and verbal communication and interpersonal skills.
Strong time-management and organizational skills, with the ability to maintain a consistent, positive demeanor in a fast-paced environment.
Strong negotiation and conflict-management skills.
Ability to prioritize and multitask to meet performance objectives.
Ability to use professional judgment and communication skills to resolve escalated issues favorably.
Ability to drive departmental compliance with FDCPA requirements.
Knowledge of collection policies and procedures, the Fair Debt Collection Practices Act (FDCPA), and local and state repossession law.
Ability to navigate multiple software programs and windows.
Self-motivated, able to work independently, and capable of making sound decisions.
Ability to work accurately, with attention to detail and high productivity.

Nice To Haves

Vendor management experience.

Responsibilities

Serve as the main point of contact for the repossession vendor network and respond to inquiries while protecting confidential information.
Guide vendors on contracted service-level agreements, performance trends, and clarification of gray-area scenarios.
Review, approve, negotiate, or decline repossession-related fees within defined service-level agreements; escalate fees to management with business justification when needed.
Conduct account-level audits and hold monthly discussions with vendors about performance, invoicing concerns, complaints, and compliance opportunities.
Prepare reporting and monthly business reviews for vendors and internal stakeholders, including performance assessments and recommendations.
Facilitate onboarding for new vendors and create and execute policies and procedures.
Resolve or escalate issues related to performance, invoicing, transportation, complaints, and compliance.
Partner with internal and external stakeholders to support an efficient recovery process.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable portion of premiums.
Company-paid life insurance.
Short- and long-term disability coverage.
401(k).
Professional growth opportunities and promotion opportunities.
Tuition reimbursement.
Wellness program with self-guided coaching, wellness journeys, cash incentives, and medical-premium discounts.
Paid time off for full-time roles, including wellness days, holidays, and personal time.
Vacation time for part-time employees, earned based on hours worked.
On-site game room with ping-pong, pool, and other games.
In-house gym.
Social events, company outings, personal rewards, and prizes.
Competitive pay.