Collateral Recovery Performance Specialist

DriveTime • Fort Worth, TX

2d • Onsite

About The Position

This position works closely with recovery vendors to provide performance feedback and compliance with contracted expectations. Additionally, as a liaison you will assist vendors and skip recovery with questions, fee approvals, and serves as a liaison between vendor support and agencies to resolve complaint issues.

Requirements

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 3+ years of experience in collections and/or loss mitigation; vendor management experience preferred
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience
• Clear, concise and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Strong negotiation and conflict management skills
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Navigate through multiple software programs and windows
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented and highly productive manner

Responsibilities

• Serve as main point of contact and assist with inquiries from our network of repossession vendors while ensuring confidentiality of the company’s operations, portfolio, customer information, and technology
• Provide guidance to recovery vendors regarding contracted SLAs, agency performance trends and communicate clarification on gray area scenarios
• Review, approve, negotiate, or decline fees associated with repossession efforts within defined SLAs, and when necessary, escalate fees to management with business justification for approval
• Conduct account level audits and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
• Prepare reporting and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
• Prepare monthly business review for presentation with vendors and internal stakeholders that provide a thorough assessment of the vendors performance in addition to recommendations
• Facilitate onboarding process of new vendors, as well as create and execute policies and procedures
• Resolve performance related issues/escalations associated with performance, invoicing, transportation, complaints, compliance, etc.
• Partner with additional internal and external partners to offer support and ensure the recovery process is running efficiently
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Paid time off (for all full-time roles) includes wellness days, holidays, and personal time
• Vacation time for part-timers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED