Collateral Control Specialist

COLORADO HOUSING AND FINANCE AUTHORITY • Denver, CO

9d • $54,000 - $64,000 • Onsite

About The Position

The Collateral Control Specialist monitors collateral exceptions and works with business partners across the organization to resolve them. The role is primarily responsible for perfecting different types of collateral and tracking and following up on collateral documents throughout the life of a loan, while maintaining workflow to meet daily business needs. The specialist upholds CHFA policies and controls to support compliance with applicable regulations and high-quality service. This position reports to the Secondary Marketing Manager and is based primarily in an office environment in Denver, Colorado.

Requirements

• High school diploma or GED.
• At least two years of general clerical experience supporting multiple customers in a fast-paced environment.
• Customer service experience working with external customers, partners, and vendors.
• Ability to learn document types across multiple departments, including Single-Family Loan and Servicing, Multi-Family Lending, and Business Finance.
• Ability to handle multiple priorities, fluctuating deadlines, and concurrent tasks.
• Ability to work effectively and independently in a high-volume environment with limited supervision.
• Ability to assess information, follow established processes and procedures, identify relevant issues, and exercise sound judgment.
• Technological proficiency and ability to work in varied systems; proficiency in Microsoft Excel, including intermediate formulas and functions.
• Strong organizational skills and ability to set priorities and balance competing deadlines independently.
• Strong interpersonal and communication skills for working with employees and interfacing with partners, customers, and vendors.
• Commitment to handling sensitive information confidentially and professionally.
• Ability to lift up to 50 pounds when assisting with archive services.
• Ability to perform data-entry activities for extended periods.
• Ability to continuously improve and develop skills while adapting to changing circumstances and processes.
• Ability to support inclusion by soliciting and appreciating diverse perspectives.
• Ability to exercise personal accountability and integrity, and contribute to continual process improvement and operational excellence.
• Ability to establish rapport with people of diverse ethnic, racial, and cultural backgrounds.

Nice To Haves

• Previous file or records-management, imaging, or document-scanning experience.
• Previous mortgage-industry experience and knowledge of mortgage collateral documents.
• Certification in Enterprise Content Management from the Association for Information and Image Management (AIIM).

Responsibilities

• Manage electronic and physical records, including storing, arranging, indexing, and classifying records identified as CHFA collateral.
• Administer collateral assignments and lien releases, including document custodian orders, note verification, shipping, document processing, research, imaging, custody, and disposition.
• Coordinate lien release completion with third-party vendors, cure assignments within expected deadlines, and reconcile open transactions and work exceptions.
• Procure collateral by interfacing with third parties, fulfilling requirements, and coordinating revisions with vendors.
• Perform quality-control checks and update procedures as needed.
• Address escalated document and records-management issues with internal clients and complete imaging and information-management transactions.
• Research trailing loan documents for borrower identification and content routing.
• Process daily electronic, image, and information-management transactions with external partners and internal customers.
• Assist with annual original collateral audits and serve as liaison to outside auditors using CHFA’s records-management system.
• Ship collateral items to external investors and document custodians, and ensure related data and documents are delivered within established time frames.
• Monitor collateral exceptions reported by the document custodian and coordinate delivery of certain loan documents to sub-servicers as needed.
• Generate, analyze, and reconcile reports for external partners and customers.
• Back up daily data entry of original collateral in the Physical Records Management (PRM) System, including pledging original collateral to trustees.
• Collaborate with team members to develop effective procedures, resolve processing issues, streamline operations, and create or update daily procedures and job aids.
• Review peers’ transactions and reports for accuracy and completeness, and meet service-agreement timing and workflow requirements while maintaining quality.
• Assist with document imaging, including preparation, scanning, quality checks, identification, indexing, exception handling, and dual control for check processing.
• Assist with archive services, including coordinating box disposition to the vendor site and preparing and researching materials for final destruction under corporate retention policies.
• Provide backup dual control for inbound check or cash-related transactions, maintaining chain of custody and system control through image processing.
• Provide backup inbound and outbound mail management, including sorting, opening, delivery, letter printing, preparation, and postage metering.
• Participate in departmental and corporate projects and other activities supporting CHFA’s mission, vision, operational excellence, and fiscal responsibility.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance plans with competitive rates.
• Generous paid time off, including paid volunteer time, and leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED