Collaboration Technical Specialist-1

CIBC•Toronto, ON

1d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll be joining CIBC’s Collaboration Services team. You’ll be responsible for providing administration, governance, operational support, and technical expertise for Microsoft Power Platform and SharePoint Online services, including Power Apps, Power Automate, Power Pages, Copilot Studio, and related platform capabilities. You’ll support enterprise-wide platform adoption by maintaining secure, scalable, and compliant environments, implementing governance controls, and enabling business innovation through low-code solutions and collaboration technologies. You’ll investigate and resolve technical issues, manage escalations, support service reliability, and collaborate with business and technology partners to deliver operational excellence. In addition, you’ll support integrations with Microsoft 365 collaboration services including Microsoft Teams, OneDrive for Business, Microsoft Forms, Microsoft Copilot, Microsoft Purview, and Information Protection capabilities such as Sensitivity Labels while ensuring alignment with enterprise security, compliance, privacy, and risk management requirements. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

4+ years experience in Microsoft Power Platform and SharePoint Online, including Power Apps, Power Automate, Power Pages, Copilot Studio, platform administration, environment management, governance frameworks, Data Loss Prevention (DLP) policies, Center of Excellence (CoE) implementation, Application Lifecycle Management (ALM), managed solutions, deployment pipelines, and enterprise solution enablement.
Experience supporting Microsoft 365 collaboration services such as Microsoft Teams, OneDrive for Business, Microsoft Forms, Microsoft Copilot, Microsoft Purview, and Information Protection technologies including Sensitivity Labels.
Strong troubleshooting, operational support, stakeholder engagement, governance, and problem-solving skills, with experience supporting enterprise SaaS platforms in a large and complex organization.
Analytical Thinking
Application Production Support
Brokerage Services
Business Requirements
Identifying Opportunities
Impact Analysis
Implementation Planning
IT Operations Support
Technical Knowledge
Work Collaboratively

Nice To Haves

Microsoft Power Platform certifications
Experience supporting enterprise-scale Power Platform deployments

Responsibilities

Provide administration and operational support for Power Platform and SharePoint Online services, including Power Apps, Power Automate, Power Pages, and Copilot Studio.
Investigate and resolve incidents, environment issues, connector challenges, licensing concerns, and user requests.
Manage and prioritize operational tasks, monitor platform health, administer environments, maintain DLP policies, and support tenant configurations.
Contribute to the Power Platform Center of Excellence(CoE) and implement preventative measures to enhance stability, governance, security, and user adoption.
Collaborate with stakeholders and teams to drive adoption of Power Platform and SharePoint Online solutions.
Serve as a trusted advisor on governance, environment strategy, security, ALM, and integration.
Support training and adoption, ensuring solutions meet organizational policies, regulatory requirements, and data protection standards.
Act as a subject matter expert for Microsoft Power Platform, SharePoint Online, and Microsoft 365 collaboration technologies.
Support platform design, implementation, governance, and operational readiness.
Assess changes, evaluate solutions, and ensure compliance with security, privacy, and risk standards.
Collaborate with teams to establish ALM practices, deployment pipelines, and governance controls.
Research emerging Microsoft technologies and recommend enhancements for platform capabilities and user productivity.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development