IT Technical Specialist 1

Charter Next Generation•Green Bay, WI

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

Bachelor's degree in IT or a related field, or equivalent experience and certifications (e.g., CompTIA Network+, Security+).
2-5 years of experience in a technical support role.
Strong troubleshooting skills across a variety of technologies (hardware, software, networking).
In-depth knowledge of operating systems, enterprise applications, and IT infrastructure components.
Excellent problem-solving, communication, and interpersonal skills.
Ability to work independently and manage multiple tasks.

Nice To Haves

Experience with IT support in a manufacturing or distribution environment is a plus.

Responsibilities

Diagnose and resolve complex technical issues related to hardware, software, operating systems, network services, and business applications.
Provide technical support to end-users for a wide range of IT systems, including those specific to manufacturing environments.
Install, configure, maintain, and repair computer systems, software, and peripheral equipment.
Manage and prioritize support tickets effectively, ensuring timely resolution.
Assist in the design and implementation of networks and IT solutions.
Create and maintain technical documentation, knowledge base articles, and user guides.
Participate in IT projects, including system upgrades, migrations, and new deployments.
May provide guidance and training to Junior Technical Specialists.
Consult with users to determine appropriate hardware and software needs.