IT Technical Specialist 1-2
About The Position
At TRSL, we give back to our state’s teachers by providing retirement security and excellent service. You will join an open and collaborative team which uses the latest technologies. You will enjoy a lot of autonomy in the IT department and assist in deciding how projects will be executed. From day one, we will train you, we will challenge you and we will give you opportunities to grow to become a top rate IT Network and Server Administrator. This role involves designing, implementing, and maintaining a comprehensive server and network infrastructure across multiple data centers. Additionally, it requires collaboration with cross-functional teams, including Help Desk, Application Development, and Server Administrators, to ensure seamless integration and support for IT services. In this role, the incumbent will have the opportunity to work with the latest technologies in two data centers, leveraging DevOps principles to drive efficiency and automation. This will involve implementing and utilizing advanced tools and techniques to optimize system and network performance, scalability, and security.
Requirements
- Six years of experience in information technology; OR Six years of full-time work experience in any field plus four years of experience in information technology; OR An associate's degree in information technology plus four years of experience in information technology; OR A bachelor’s degree plus four years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR A master’s degree plus three years of experience in information technology.
- Knowledge of server and network infrastructure, including data centers and disaster recovery
- Excellent problem-solving skills, with ability to troubleshoot complex issues quickly and effectively
- Strong communication and collaboration skills, with ability to work with cross-functional teams
- Knowledge of security software and patch management, as well as compliance with industry standards and regulatory requirements
- Ability to work in a fast-paced environment, with attention to detail and ability to prioritize tasks effectively
- Knowledge of helpdesk automation tools and services.
- Ability to work in virtual servers, next generation firewalls and latest data backup technology
- Continuous learner, takes initiative, and understands what it takes to get outstanding customer satisfaction
- Ability to handle multiple projects simultaneously
- Demonstrated ability to work effectively across all teams
Nice To Haves
- Self-driven project manager
- Energetic – brings enthusiasm and direction to the team
- Driven – works with a sense of urgency in all tasks
- Achievement-oriented - enjoys taking on challenges
- Someone who is dependable and can be counted on
Responsibilities
- Design, implement, and maintain server and network infrastructure to meet business needs
- Provide day-to-day administration of specific applications and/or entire networks, ensuring optimal performance and security
- Administer hardware/software system installation, backup, and monitoring to minimize downtime and ensure data integrity
- Configure and apply security settings to network and servers for internal and external networks, adhering to industry standards and regulatory requirements
- Develop and implement procedures for deployment, upgrade, and maintenance of IT systems
- Provide technical support and troubleshooting services for Imaging/Workflow, firewalls, helpdesk automation tools, application servers, virtual machine servers, file servers, and Storage Area Network
- Identify and address security-related issues and vulnerability mitigation through patching, upgrading, and proactive monitoring of logs and alerts
- Support Disaster Recovery sites and technologies as required, both remotely and onsite
- Ensure IT system production jobs run smoothly on a daily basis, adhering to set schedules and deadlines
- Manage print and sealing jobs for critical business documents, such as payroll checks, member statements, and other print materials
- Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
Benefits
- A defined benefit pension plan
- Health insurance that is also available post-retirement
- At least 10 paid holidays
- Sick and annual leave that rolls over from year to year
- Paid or time off accrued for hours worked over 40 per week
- A deferred compensation plan
- A flexible benefits plan
- Alternate work schedules
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
