IT Technical Specialist 1

State of Louisiana•Baton Rouge, LA

2d•Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. This position may be filled in East Baton Rouge Parish. This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health, Office of the Secretary. The role involves supporting the daily operations of the Disability Determinations Services (DDS) by serving as lead information technology staff and project leader. Responsibilities include monitoring and maintenance of system servers, troubleshooting technological issues, providing software assistance to users, facilitating employee onboarding processes in coordination with Human Resources and DDS Management, and functioning as an SSA security officer. The position offers an opportunity to utilize and expand knowledge and skills to help DDS provide quality service to the community.

Requirements

Six years of experience in information technology
Six years of full-time work experience in any field plus four years of experience in information technology
An associate's degree in information technology plus four years of experience in information technology
A bachelor’s degree plus four years of experience in information technology
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology
A master’s degree plus three years of experience in information technology
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Nice To Haves

Building and Supporting Teams
Communicating Effectively
Demonstrating Initiative
Displaying Expertise
Displaying Professionalism
Following Policies and Procedures
Leveraging Technology
Managing Performance
Solving Problems

Responsibilities

Monitor and provide support with various system servers, printers, and hardware
Install and utilize system tools as they become available for tracking and support of system activity
Coordinate and communicate with SSA, LDH, and HP support as needed
Set up and configure all DDS equipment and networks
Provide troubleshooting of hardware problems and provide analysis of findings to management
Initiate and coordinate replacement of obsolete equipment and disposal of network components
Design and support of special database, spreadsheets, and templates as needed
Maintain a current inventory database of all equipment, users, and network cabling
Participate as a leader within local and state System User Groups
Work with office managers to prepare for federal and state audits
Complete oversight of new hire, termination, and user change IT activities by ensuring all equipment and clearances are received, and all steps have been taken
Attend SSA meetings and monitor infrastructure alerts for information that could impact system users