COE Manager (FT, Days)

Connections Health Solutions•Phoenix, AZ

6h•Onsite

About The Position

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Requirements

Bachelor's degree required, preferably in Social Work (BSW), Psychology, Counseling, Rehabilitation, or related field
5 years behavioral health care and client care coordination responsibilities
Notary license required
Proficiency in Microsoft Office Software, Electronic Health Records, Health Information Exchange Systems
Safely perform physical interventions (e.g., standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person's weight)
Lift, push, pull, or carry up to 50 lbs. occasionally
Tolerate prolonged walking, standing, and observation in a fast-paced environment
Work with individuals who may exhibit agitation, aggression, or unpredictable behavior
Ability to demonstrate awareness and respect for cultural, lifestyle, age, gender, and sexual orientation diversities of clients and staff; apply knowledge of age, gender, and multi-cultural counseling skills.
All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Nice To Haves

Master's degree in Social Work, Legal Studies, or Nursing
10 years of behavioral health care and client care coordination and responsibilities
Demonstrated A.R.S. Title 36 legal system experience

Responsibilities

Oversee all Title 36 Court-Ordered Evaluation (COE) program operations and serve as the primary subject matter expert for involuntary evaluation processes in partnership with Operations leadership.
Ensure compliance with Title 36 statutes, court requirements, county regulations, and organizational policies governing civil commitment processes.
Monitor and maintain the integrity of court proceedings and ensure all activities meet established Clerk of Court and County standards.
Serve as the primary organizational liaison for external agencies regarding Title 36 processes and requirements.
Manage the tracking and oversight of patients for whom a Court-Ordered Evaluation has been requested, including Emergency Applications for Admission and Non-Emergent Petitions for Court-Ordered Evaluation.
Serve as the primary point of contact between medical providers and the legal court system to resolve barriers and facilitate timely case progression.
Ensure timely completion, submission, and legal filing of court documents in accordance with statutory deadlines and Clerk of Court requirements.
Prepare witness documentation, coordinate witness participation, and facilitate subpoena issuance on behalf of the Clerk of Court.
Coordinate, schedule, and attend court hearings while serving as the organizational representative for court-related proceedings.
Collaborate with Social Services staff to ensure accurate completion of petitions and supporting legal documentation.
Partner with psychiatrists and clinical providers to ensure evaluations, reports, and legal filings are completed accurately and within required timelines.
Work closely with Clinical Operations teams to provide required documentation and reports to county partners and regulatory entities.
Collaborate with operational leaders to prioritize admissions to evaluating hospitals and address barriers impacting patient flow and timely evaluations.
Develop, monitor, and report key performance indicators (KPIs) and operational metrics related to COE program performance.
Analyze data trends and operational outcomes to identify opportunities for improvement and ensure compliance with contractual and regulatory requirements.
Conduct root cause analyses and implement solution-focused process improvements to address negative trends and enhance program effectiveness.
Support the development, monitoring, and reporting of contract deliverables and performance measures for internal leadership, county stakeholders, and behavioral health authorities.
Partner with Operations and Learning & Development teams to develop and deliver internal and external Title 36 training programs.
Serve as a resource and subject matter expert for clinical, operational, and community stakeholders regarding Court-Ordered Evaluation processes and requirements.
Foster collaborative relationships with county partners, legal representatives, healthcare providers, and regulatory agencies to support program success.
Prepare and distribute daily, weekly, monthly, and ad hoc reports required for operational oversight, legal compliance, and contractual obligations.
Maintain accurate records and documentation to support regulatory audits, court proceedings, and organizational reporting requirements.
Support program administration activities necessary to ensure 24/7 operational readiness and compliance with court-mandated timelines.
Perform all other duties and responsibilities as assigned.

Benefits

Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
CHS pays for Basic Life, AD&D, Short and Long-Term Disability
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually
12 recognized company holidays
Company‑paid parental leave available to eligible employees
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, you are auto enrolled in the 401k Plan