Senior Manager/Manager, Specialization CoE

Salesforce•Chicago, IL

2d•$123,100 - $247,900

About The Position

Salesforce is seeking a Senior Manager/Manager for the Specialization Center of Excellence (CoE) within the Operations team. This role is crucial for evolving the Solutions Organization into the next generation of talent, driving alignment between Product and Sales, and accelerating Salesforce's growth. The position will focus on a data-driven approach to Solution Engineering, emphasizing measurement and communication of impact. The Senior Manager will act as a senior analytical leader and strategic voice, owning insights, frameworks, and narratives to guide leadership's understanding and investment in the SE function. This individual will define and drive the analytical agenda for Solutions Engineering, building the necessary data infrastructure and executive-ready storytelling to link SE activities to business outcomes. They will develop and maintain a clear perspective on SE performance, the impact of AI on performance, and organizational effectiveness, regularly informing strategic decisions for the Solutions CoE and executive leadership.

Requirements

Executive Presence & Communication: Ability to synthesize complex analytical findings into clear, compelling narratives for senior and executive audiences. Comfortable presenting to and influencing VP+ stakeholders, with strong written and verbal communication skills.
Data Visualization & Storytelling: Deep proficiency in Tableau and CRM Analytics/Einstein Analytics. Ability to shape executive narratives through data and deliver them clearly via slide presentations (Google Slides/PowerPoint).
AI Tooling: Experience with Claude Code, Gemini, Cursor, ChatGPT, or equivalent tools to accelerate analysis and tool development.
Analytical Rigor: 7-10+ years of experience in quantitative analysis, business operations, strategy, or a related field. Proven ability to structure ambiguous problems, develop a point of view, and drive data-backed decisions at the leadership level.
Technical Proficiency: Strong experience aggregating and manipulating datasets using SQL, SOQL, or similar tools. Proficiency in Snowflake for data querying and exploration is required. Proficiency in Excel/Google Sheets is required.
Operational Business Acumen: Ability to connect data to business outcomes and speak credibly to senior stakeholders about organizational performance.
Cross-Functional Collaboration: Proven ability to align technical teams (IT, Data Science) and senior non-technical stakeholders (Sales/Solutions Leadership) around a common analytical agenda.
Self-Starter: High degree of intellectual curiosity and executive presence. Comfortable operating independently in ambiguous environments and driving initiatives from conception to delivery.

Nice To Haves

Hands-on experience with Tableau for dashboard development and data storytelling is highly preferred.
Hands-on experience with Snowflake for data querying and pipeline support is highly preferred.
Experience with Salesforce object architecture and reporting is a strong plus.
Background in management consulting, finance, sales strategy, or solutions engineering is preferred.
Exposure to Sales Operations, Sales Strategy, or a Solutions Engineering environment is a strong plus.

Responsibilities

Define the 'single source of truth' strategy for Solution Engineering data in partnership with the Global Analytics team.
Own the design and governance of datasets, views, and data pipelines for tracking SE program performance at scale.
Architect and own scalable dashboards (Tableau, CRM Analytics) and MCP datasets for real-time program health visibility.
Own the analytical narrative around Solutions Engineering activity and outcomes, identifying trends in productivity, pipeline influence, and engagement.
Develop and maintain a clear point of view on how SE activity correlates with deal outcomes (conversion rates, cycle time, ACV).
Lead analytics for the Solutions Tools Program, assessing adoption trends and the business impact of AI-assisted workflows.
Drive data-backed investment and enablement recommendations to leadership.
Translate complex data into actionable, executive-ready insights.
Own the analytical input into investment planning, resource optimization, and organizational strategy for the Solutions CoE.
Lead the development of data narratives and presentations for Quarterly Business Reviews (QBRs) and executive updates.
Own global Solutions capacity modeling and deliver GTM and headcount recommendations with clear analytical rationale.
Identify and resolve systemic gaps in data collection and operational processes to improve data quality and reliability.