Distribution Associate, Specialization

Ascensus•Lake Mary, PA

About The Position

The Distributions Associate will support the Loans and Distributions team to provide timely and accurate processing of distributions/loans. Will work closely with internal and external clients to ensure that transactions are processed in a timely manner and exceptions are resolved as quickly as possible.

Requirements

1-3 years of experience in loans and distributions, retirement plans or related field
Demonstrates ability to document procedures that are clear and easy to understand.
Effectively communicates with clients on specific tasks.
Minimal ERISA knowledge or job specific technical knowledge required.
Demonstrates in depth understanding of assigned tasks.
Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution.
Works efficiently with a pre-defined schedule or set of existing priorities, with ability to effectively adapt if a situation calls for it.
Responsibility to manage own tasks but may need assistance dealing with conflicting priorities.
Works well independently on specific tasks.
May require some direction in more complicated tasks.
Able to develop and maintain rapport with others and demonstrates respect for others.
Familiarity MS-Office software applications, including Excel & Word

Nice To Haves

Bachelor’s degree preferably in Business Administration, Management, Finance or equivalent work experience

Responsibilities

Timely and accurate processing of assigned disbursements (loans, terminations, hardships, etc.)
Assist with reconciliation of 1099R records by researching and resolving discrepancies on payouts including applicable state and federal tax withholding, fees, etc.
Partner with various trust companies, recordkeepers and internal departments to ensure participant checks are mailed timely. Also ensure all trust excesses are identified and invested or resolved timely.
Timely and accurate production and distribution of 1099R’s, RMD’s, death benefits, corrective distributions, and other cyclical events related to distribution processing.
Timely and accurate reinvestment of un-cashed and/or voided distribution checks.
Effectively communicate (verbal/written) with clients on transaction forms that are not in good order and follow up as necessary to ensure timely completion.
Ability to identify basic internal escalated issues/concerns and refer to your leadership team.
Consistently provide a high level of customer service while communicating and coordinating with internal/external business units to assist in issue resolution.
Partner with other departments as a resource when issues and/or questions arise
Resolve basic internal and external client issues by responding to all correspondence within communicated and departmental standard timeframes.
Collaborate with team members to continuously improve processes that enhance the ability to meet team goals and objectives.
Document procedures and workflows.
Responsible for protecting, securing, and proper handling of all confidential data held by FuturePlan to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to FuturePlan or our clients.
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.