Cocktail - LAVO Restaurant Las Vegas

Tao Group Hospitality•Las Vegas, NV

3d•Onsite

About The Position

The Cocktail team member at LAVO Restaurant Las Vegas actively takes orders, provides complete beverage and food service, and monitors the guest experience in the lounge and bar. The role requires gracious, professional hospitality, strong menu knowledge, accurate order and payment handling, and close coordination with guests, coworkers, managers, chefs, and other support staff. Team members follow company, health, sanitation, alcohol-service, and bottle-service procedures and complete opening, closing, side-work, and end-of-shift financial tasks as directed. The position operates in a fast-paced hospitality environment that may include an office, casino, nightclub, bar, lounge, and/or restaurant. Team members may work irregular or extended hours, evenings, weekends, and holidays, and may encounter noise, crowds, smoke, cleaning materials, and hot kitchen elements. The work requires extended periods of standing, moving quickly, and lifting or pushing up to 75 pounds.

Requirements

Previous hospitality experience.
Previous cocktail and/or floor server experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Complete Tao Group Hospitality in-venue cocktail server training.
Alcohol Awareness Certification.
Food Handling Certificate.
Ability to write and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to kneel, bend, and stand for extended periods, move quickly, and push or lift up to 75 pounds.
Ability to maintain positive energy and a professional, neat, well-groomed appearance in accordance with company standards.
Ability to work effectively with internal and external customers, managers, and coworkers in a professional and courteous manner.
Ability to maintain confidentiality and handle a fast-paced, busy, and somewhat stressful environment.

Responsibilities

Anticipate and accommodate guests’ needs and provide professional, exceptional service.
Present menus, answer questions, make suggestions, and inform guests of food and beverage specials and prices.
Ask each guest about allergies or dietary restrictions.
Accurately enter orders into the POS system and ensure food and beverages are delivered to guests.
Maintain the cleanliness of assigned stations and the venue.
Follow supervisors’ instructions, communicate with coworkers, and support the team.
Maintain in-depth knowledge of food and beverage menus and the company.
Serve alcoholic beverages in accordance with state regulations and alcohol-awareness training standards.
Follow company procedures for bottle service and proper cash and payment-card handling.
Comply with Department of Health and company sanitation standards.
Complete end-of-shift financial procedures accurately.
Communicate guest needs to Front-of-House and Heart-of-House support staff, managers, and chefs.
Set up the cocktail lounge/bar and side stations, perform side-work, and complete opening and closing procedures as directed.
Ensure lounge furniture is clean, set tables properly, and stock side stations with prescribed supplies.
Report breakage and damage to equipment or furniture to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening and observing, share knowledge, and lead by example.
Maintain a positive, professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Help and support other team members and complete additional tasks as assigned.