Cocktail - LAVO Restaurant Las Vegas

Tao Group Hospitality•Las Vegas, NV

4d•Onsite

About The Position

The Cocktail Server at LAVO Restaurant Las Vegas takes orders, provides complete beverage and food service, and monitors guests’ lounge and bar experience. The role interacts with guests, team members, and supervisors in a polite and courteous manner to provide gracious hospitality. The team member is expected to anticipate guest needs, provide exceptional service, maintain knowledge of menus and company standards, and support the wider team. The position includes setting up and maintaining the lounge, bar, and side stations; completing opening and closing duties; and following service, payment, alcohol, sanitation, and safety procedures. Required training includes Tao Group Hospitality in-venue cocktail server training, Alcohol Awareness Certification, and a Food Handling Certificate. The work may involve irregular or extended hours, evenings, weekends, and holidays in restaurant, bar, lounge, casino, or nightclub environments.

Requirements

Previous hospitality experience.
Previous cocktail and/or floor server experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Ability to write and communicate verbally, and to print legibly.
Ability to maintain positive energy throughout the day.
Ability to kneel, bend, stand for extended periods, and move quickly.
Ability to push and lift up to 75 pounds.
Ability to work effectively on a team and interact professionally and courteously with guests, managers, and coworkers.
Ability to maintain confidentiality and handle a fast-paced, busy, somewhat stressful environment.
Maintain a professional, neat, well-groomed appearance in accordance with company standards.
Complete Tao Group Hospitality in-venue cocktail server training, Alcohol Awareness Certification, and Food Handling Certificate.

Responsibilities

Anticipate and accommodate guests’ needs and provide professional, exceptional service.
Present menus, answer questions, make food and beverage suggestions, and inform guests of specials and prices.
Ask guests about allergies and dietary restrictions.
Accurately enter orders into the POS system and ensure food and beverages are delivered to guests.
Maintain cleanliness of assigned stations and the venue.
Follow supervisors’ instructions, communicate with and support coworkers, and work as part of a team.
Maintain in-depth knowledge of food and beverage menus and the company.
Serve alcoholic beverages in accordance with state regulations and alcohol awareness training standards.
Follow company procedures for bottle service and cash and payment-card handling.
Comply with Department of Health and company sanitation standards.
Accurately complete end-of-shift financial procedures.
Communicate guest needs to front-of-house and heart-of-house support staff, managers, and chefs.
Set up the cocktail lounge, bar, and side stations; complete side work and opening and closing procedures as directed.
Ensure lounge furniture is clean and free of debris, set tables properly, and stock side stations with prescribed supplies.
Report breakage and equipment or furniture damage to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn from and share knowledge with team members, and lead by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with or complete additional tasks as assigned.