Busser - TAO Restaurant Las Vegas

Tao Group Hospitality•Las Vegas, NV

About The Position

The Busser assists floor and cocktail servers with guest-service steps and resets tables quickly, professionally, and effectively. The role interacts courteously with guests, team members, and supervisors to provide gracious hospitality. Bussers help maintain clean tables, stations, and venue areas; communicate guest needs to service and kitchen staff; deliver and refill water; support active service; and complete opening, closing, and side-work tasks as directed. They follow health and company sanitation standards, attend meetings and training, report damaged or broken equipment, and support fellow team members. The role takes place in office, casino, nightclub, bar, lounge, and/or restaurant environments that may be fast-paced, crowded, noisy, and smoky. It can involve extended or irregular hours, evenings, weekends, and holidays. Physical demands include standing for extended periods, moving quickly, and pushing or lifting up to 75 pounds, with or without assistance.

Requirements

Previous hospitality experience.
Previous busser experience.
Previous experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and verbally communicate.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to work effectively in a fast-paced, busy, and somewhat stressful environment.
Ability to interact professionally and courteously with internal and external customers, managers, and co-workers.
Ability to maintain confidentiality.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.
Positive energy throughout the day.

Responsibilities

Anticipate and accommodate guests’ needs.
Maintain the cleanliness and orderliness of tables, stations, and the venue.
Communicate guest needs to front-of-house and heart-of-house support staff, servers, managers, and chefs.
Deliver, fill, and refill water as requested by guests or directed by servers.
Clear and reset tables and clean table areas, including banquettes, during service.
Help ensure guest satisfaction through active participation in service.
Follow Department of Health and company sanitation standards.
Set up floor and side stations and perform assigned side-work and opening and closing procedures.
Ensure tables, chairs, and banquettes are clean and free of debris; set tables properly; wipe down chairs, tables, and banquettes; and stock side stations with prescribed supplies.
Mark tables for upcoming courses when available.
Report breakage and damage to equipment or furniture to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn from and share knowledge with team members and lead by example.
Maintain a positive and professional attitude and appearance.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work collaboratively and provide help and support to fellow team members.
Complete additional tasks as assigned.