Cocktail Server - New Venue Opening New York

Tao Group Hospitality•New York, NY

About The Position

The Cocktail Server provides full beverage and food service in a lounge or bar, actively takes orders, and monitors guests’ experience. The role interacts with guests, fellow team members, and supervisors in a polite and courteous manner to provide gracious hospitality. The position is for a new Tao Group Hospitality concept opening in a five-star hotel on Park Avenue in Manhattan’s NoMad district in early 2027. The Cocktail Server anticipates guest needs; provides professional service; presents menus and offers information and suggestions about food, beverages, and specials; identifies and communicates dietary restrictions and allergies; enters orders accurately into the POS; and ensures food and beverages are delivered. The role maintains cleanliness, follows alcohol service, bottle service, payment, sanitation, and financial procedures, and communicates guest needs to relevant staff. It also prepares and closes the lounge, bar, and side stations; attends meetings and training; and supports the team and additional tasks as assigned. The role requires in-venue cocktail server training. Work takes place in a fast-paced hospitality environment that may include an office, casino, nightclub, bar, lounge, or restaurant. The environment may involve varying levels of noise, crowds, and smoke, as well as exposure to cleaning materials. Extended or irregular hours, evening and weekend shifts, and holidays may be required. Team members must maintain a professional, well-groomed appearance and be able to stand for extended periods, move quickly, and push and lift up to 75 pounds, with or without assistance.

Requirements

Ability to write, read, and verbally communicate.
Ability to maintain positive energy throughout the day.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to work in a fast-paced, busy, somewhat stressful environment.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to maintain a professional, neat, and well-groomed appearance in accordance with company standards.
Must complete Tao Group Hospitality in-venue cocktail server training.

Nice To Haves

Previous hospitality experience preferred.
Previous cocktail server or floor server experience preferred.
Experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guests’ needs and provide professional, exceptional service.
Present menus, answer questions, make suggestions, and inform guests of food and beverage specials and prices.
Ask guests about allergies or dietary restrictions and communicate them to the kitchen.
Enter orders accurately into the POS system and ensure food and beverages are delivered to guests.
Maintain cleanliness of assigned stations and the venue, and promptly report broken or damaged equipment or furniture to management.
Follow supervisors’ instructions, support coworkers, and work as part of a team.
Maintain in-depth knowledge of food and beverage menus and the company.
Serve beverages in accordance with state regulations and alcohol awareness training standards, and follow company bottle-service procedures.
Follow proper cash and payment-card procedures and accurately complete end-of-shift financial procedures.
Communicate guest needs to Front-of-House and Heart-of-House staff, managers, and chefs.
Set up cocktail lounge or bar and side stations, perform side work, and complete assigned opening and closing procedures.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn from and share knowledge with team members, lead by example, and maintain a positive and professional attitude.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with or complete additional tasks as assigned.