Cocktail Server

Charlestowne Hotels•Racine, WI

5d•Onsite

About The Position

As a Cocktail Server, your core responsibility will be to execute excellent guest service in our cocktail lounge space in accordance with the food and beverage standards. You are tasked with the knowledge of all things food and beverage as part of the team. This position has many opportunities for growth within the F&B team. An ideal Cocktail Server will be able to maintain poise and guest focus during periods of high volume, have excellent interpersonal skills and participate in the execution of award winning bar service.

Requirements

Excellent, professional communication skills
Must possess a positive attitude and the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be able to work under pressure or in the presence of a large guest crowd during offered guest receptions and maintain a courteous and hospitable demeanor and attitude throughout
Must be able to maintain a courteous and hospitable demeanor and attitude towards all: guests, peers, management without regard of home department, position and/or heritage.
Must be able to handle money and make correct change while POS
Ability to prioritize tasks and multi-task
Ability to easily adapt to organizational and environmental changes.
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy
Adhere to all regulatory, company and department policies and procedures
Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
Must be able to stand for extended periods of time

Responsibilities

Provide our guests with the best, freshest and most timely food service in the Bar.
Ensure that all food is presentable, and hot (if it should be hot), cold (if it should be cold)
Adhere to all governmental, DHEC, and F&B standards for sanitation, preparation, and cleanliness
Assist the Bar team, under the F&B Leadership, in all prep items, food and beverage execution
Attention to detail is key while providing excellent, attentive service
Excel in maintaining a clean and organized back bar space and lobby lounge
Assist in all weekly, monthly, and quarterly cleaning objectives
Communicate all orders to the Kitchen and Bar to fulfill guest orders
Make guests feel at home in the bar lounge and help them find seating and receive food and beverage in a timely manner
Maintain constant awareness of the BEO schedules and hotel events. When necessary with setup, breakdown from private and public events
Maintaining clear, concise, and professional communication with Spectator Bar staff and Food and Beverage Manager / Executive Chef.
Accurate and clear use of POS for guest checks and food/drink orders
Be a catalyst for implementation of existing and changing policies, strategies and ideas that are handed down by leadership
Perform other reasonable job duties as requested by Supervisors and MOD