Nidos Server- Rooftop Pool Bar

Pacific Hospitality Group•Phoenix, AZ

2d•Onsite

About The Position

The Cocktail Server is responsible for delivering exceptional guest service by taking and serving beverage orders in bar, lounge, poolside, restaurant, or entertainment venues. This position ensures guests receive prompt, professional, and personalized service while maintaining a welcoming atmosphere and adhering to responsible alcohol service standards.

Requirements

High school diploma or equivalent preferred
Previous cocktail service, restaurant, bar, hospitality, or customer service experience preferred
Knowledge of alcoholic beverages, cocktails, wine, beer, and responsible alcohol service practices preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment while maintaining attention to detail.
Basic math and cash-handling skills
Experience with POS systems preferred
Alcohol service certification and food handler certification as required by local regulations
Ability to work flexible schedules, including evenings, weekends, holidays, and special events
Ability to work in a high-energy environment with varying noise levels.
Ability to stand and walk for extended periods
Ability to carry beverage trays and lift up to 30 pounds.
Frequent reaching, bending, lifting, and carrying
Ability to navigate crowded service areas safely and efficiently

Responsibilities

Greet guests promptly and professionally
Provide attentive, friendly, and engaging service throughout the guest experience
Build rapport with guests and anticipate their needs
Answer questions regarding beverage selections, cocktails, wine, beer, and specialty offerings
Address guest concerns promptly and escalate issues to management when necessary
Always maintain a positive and professional demeanor
Accurately take beverage orders and enter them into the POS system
Serve alcoholic and non-alcoholic beverages according to established service standards
Deliver beverages promptly while ensuring accuracy and quality
Monitor guest satisfaction and offer additional beverage service as appropriate
Upsell premium spirits, specialty cocktails, wine, beer, and featured promotions
Verify guest age and comply with all alcohol service laws and company policies
Practice responsible beverage service and notify management of any concerns
Maintain cleanliness and organization of assigned service areas
Assist with setting up and breaking down service stations
Replenish beverage menus, napkins, glassware, and service supplies as needed
Process guest payments accurately and follow cash-handling procedures
Communicate effectively with bartenders, managers, and other team members to ensure efficient service
Complete opening, closing, and side work duties as assigned
Follow all food safety, sanitation, and workplace safety standards